Refund and Returns Policy – IN Marine outboard motors

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Overview

At InMarine Outboard Motors, we stand behind the quality of our products and services. We understand that sometimes a purchase may not work out as expected, and we are here to make the return process as smooth and hassle-free as possible.

Please read the following policy carefully. It applies to all purchases made through our showroom, over the phone, or online.

Return Timeframe

Headline: How Long Do You Have?

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You have 14 calendar days from the date of purchase to initiate a return for most products. After 14 days, we are generally unable to accept returns, but we will work with you on a case-by-case basis for warranty-related issues or exchanges.

New Outboard Engines: 14 days from the date of purchase (unused and uninstalled).
Used Outboard Engines: 7 days from the date of purchase (unused and uninstalled).
Marine Accessories & Electronics: 14 days from the date of purchase (unopened and in original packaging).
Boats (New & Used): Returns on boats are handled on a case-by-case basis. Please speak with a sales representative for details.

Condition Requirements

Headline: What Can Be Returned?

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To be eligible for a return, the item must meet the following conditions:

Unused: The product must not have been installed, mounted, or run on the water. Engines that have been fueled, oiled, or started are considered used and cannot be returned.
Original Packaging: The item must be in its original packaging with all manuals, hardware, and accessories included.
Undamaged: The product must be in the same condition as when you received it, free from scratches, dents, or any other damage.
Proof of Purchase: A valid receipt or order number is required for all returns.

Important Note: We cannot accept returns on special-order items, custom-rigged packages, or products that have been installed or modified in any way.

Eligible vs. Non-Eligible Items

Headline: What We Accept and What We Do Not

Eligible for Return:

Unused outboard engines (within timeframe)
Unopened marine electronics and fish finders
Unused propellers and hardware
Safety gear and apparel (unworn, with tags attached)
Trolling motors (unmounted and unused)

Not Eligible for Return:

Used or installed outboard engines
Custom-ordered or custom-rigged boats and packages
Fluids (oil, gear lube, antifreeze)
Electrical components that have been wired or connected
Clearance items or final sale merchandise
Gift cards
Special-order parts and accessories

Restocking Fee

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A 15% restocking fee will apply to all returns that are not due to a manufacturing defect or an error on our part. This fee covers the cost of inspecting, repackaging, and returning the item to our inventory.

Exceptions:

If we shipped the wrong item, we will waive the restocking fee.
If the item is defective and covered under manufacturer warranty, we will handle it as a warranty claim instead of a return (see warranty section below).

How to Initiate a Return

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Follow these simple steps to start your return:

Step 1: Contact our customer service team within the eligible return timeframe.

Call Us: [Insert Phone Number]
Email Us: [Insert Email Address]
Visit Us: Stop by our showroom in person.

Step 2: Provide your proof of purchase (receipt or order number) and the reason for your return. Our team will guide you through the next steps.

Step 3: Pack the item securely in its original packaging to prevent damage during transit.

Step 4: Ship the item to us or drop it off at our showroom. If shipping, we recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.

Step 5: Once we receive and inspect the item, we will process your refund or exchange within 5 to 7 business days.

Refund Process

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Once your return is inspected and approved, we will issue a refund to your original payment method. Please allow:

Credit/Debit Cards: 5 to 10 business days for the refund to appear on your statement.
Cash Payments: We will issue a cash refund in person at our showroom.
Financed Purchases: Refunds will be processed back to the financing company, and you will be responsible for any interest or fees incurred.

Important: The original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Headline: Need a Different Item?

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If you would like to exchange an item for a different model, size, or brand, we are happy to assist. The same timeframes and condition requirements apply. Please contact us to arrange the exchange.

If the new item costs more, you will pay the difference.
If the new item costs less, we will refund the difference (subject to restocking fees).

Warranty vs. Return

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If your outboard engine, boat, or accessory develops a defect after you have installed or used it, it is likely covered under the manufacturer’s warranty rather than our return policy.

Manufacturer Warranty: All new Yamaha, Honda, Suzuki, and Mercury engines come with a standard manufacturer warranty. We will coordinate with the manufacturer to handle repairs or replacements at no cost to you during the warranty period.
Used Engine Warranty: All used engines sold by InMarine come with a limited warranty (please see our warranty policy for specific coverage details).
Accessory Warranties: Electronics, trolling motors, and other accessories have their own manufacturer warranties.

For all warranty-related issues, please bring the item to our service department for inspection. We will handle the claim on your behalf.

Damaged or Defective Items on Arrival

Headline: What If My Order Arrives Damaged?

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We take great care in packaging and shipping every order. However, if your item arrives damaged or defective, please contact us immediately.

Report Damage: Notify us within 48 hours of receiving the item.
Provide Photos: Please send photos of the packaging and the damaged item so we can file a claim with the shipping carrier.
Resolution: We will arrange for a replacement or refund at no cost to you, including covering return shipping.

Return Shipping Costs

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If the return is due to our error (wrong item shipped, defective item on arrival): We will cover the return shipping costs and provide you with a prepaid shipping label.
If the return is due to buyer’s remorse (changed your mind, found a better price elsewhere): You are responsible for the return shipping costs. The original shipping fee is also non-refundable.

Final Notes

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We understand that returns can be frustrating, and we are committed to making the process as transparent and fair as possible. If you have any questions about our return policy or need assistance with a return, please do not hesitate to reach out.

Our team is here to help you find the right solution—whether that means a return, an exchange, a warranty claim, or simply advice on your next purchase.